2. How can orders be placed through AUR DIRECT?
There are multiple options for Retailers to order product. Retailers can choose the easiest for their unique circumstances.
Orders can be placed:
a) by the retailer, through a shelf-edge label scan
b) by a supplier – if authorised by the retailer – via the placement of a ‘turn-in order’ through the new web-portal
AUR DIRECT allows retailers to place an order across multiple suppliers, the platform will automatically route orders correctly to the appropriate supplier.
Suppliers will therefore receive orders in one consistent electronic web format, with all appropriate order and line level detail. AUR has also built Electronic Data Integration (EDI) capability into the new platform and looks forward to working with suppliers to extend connectivity directly into suppliers’ systems. Clearly this depends on each suppliers’ systems maturity and configuration.
3. How can Suppliers confirm willingness and ability to supply, and then raise invoices?
The AUR DIRECT web-portal has been configured to allow suppliers to manage all orders from retailers in a simple way. This includes order acknowledgement, order adjustment requests based on the supplier’s ability to supply, order confirmation, and the raising of electronic invoices corresponding to each fulfilled order. As with the order process above, EDI capability connecting into supplier systems has also been built for handling both order confirmation and electronic invoices.
4. What additional data insights may be available through AUR DIRECT?
An advantage of AUR DIRECT will be better availability of data on the trading performance of Chargeback Plus products. This is unlikely to be available in a meaningful sense from the first days of operation. The new platform will need to accumulate trading data over time, but ultimately it should provide both retailers and suppliers with greater insights to inform their decision-making. All feedback from suppliers on what data insights will be most valuable is welcomed and encouraged to be sent through to the AUR DIRECT Team.
5. Will AUR DIRECT allow Retailers to see all product options within a category?
Yes, this is an advantage of the new AUR DIRECT platform, subject to the depth of range offered by suppliers on the site. If a retailer is looking for a certain product or product category important to their local demographic and community, all listed options from all suppliers servicing the relevant store can be found. All products on the AUR DIRECT platform will be categorised with filters intended to enable retailers to locate the products they want quickly and easily.
6. Will a Supplier-representative still be able to place an order in store?
Yes. AUR DIRECT includes supplier ‘Turn In Order’ capability through the web portal. To facilitate this, the retailer must grant access to the supplier.
We are also investigating opportunities to enable integrated turn-in orders for suppliers who already have existing turn-in order system capability. Again this will depend on each suppliers’ systems maturity and configuration.
7. Can Suppliers set a minimum order quantity, and how will this work?
Suppliers do have the ability to set a minimum order value per store per day across all lines from their range. The retailer will be alerted if total orders for a supplier do not exceed the minimum threshold and can take whatever action the retailer decides. This is only a “soft-warning” in the system and ultimately allows the supplier to decide whether to proceed fulfilling the order or not.
8. How does the system deal with delivery time frames?
AUR DIRECT does not attempt to manage delivery windows, in the way an end-consumer grocery eCommerce offer may allow customers to choose a specific delivery window. AUR DIRECT allows a supplier to provide descriptive delivery information to retailers through a supplier profile page. This may include content on latest order cut-off times for same day or next day dispatch, and anticipated delivery lead times by location.
9. What trading rules and standards will AUR impose?
All Chargeback Plus suppliers are required to sign-up to trading terms & conditions. AUR reserves the right to suspend or remove suppliers not behaving appropriately.